Women's Fill Your Heart Lace Maxi Dress
Winter Sales
BUY 2 GET 15% OFF, CODE: NOVEIFY15
BUY 3 GET 20% OFF, CODE: NOVEIFY20
We're excited about getting your order to you! We ship to most countries worldwide and provide free standard shipping on orders of $59+ (After All Discounts Applied).
Order Status
Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number and a link to check order status. You can also go to your account page to check the order status.
NOTE:
If you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our departure to the shipper's first scan at one of their destination points.
It's not recommended to choose express shipping for pre-order.
Normally, after the order has been paid, the warehouse needs 1-5 business days to process your order (except for pre-sale items). You will receive a notification once your order has been shipped. Shipping time below does not include such processing time.
Kindly note that processing and shipping time may be impacted at year end due to high volume and extreme weather conditions.
| Country | Standard Shipping | Express Shipping |
|---|---|---|
| Cost / Shipping Time (Business Days) | Cost / Shipping Time (Business Days) | |
| United States | $6.99 / 7-14 | $15.99 / 4-10 |
| Canada | $6.99 / 9-16 | $15.99 / 5-11 |
| United Kingdom | $6.99 / 9-16 | $15.99 / 5-11 |
| Australia | $6.99 / 7-14 | $15.99 / 4-9 |
| Europe (Partial)* | $6.99 / 8-15 | $15.99 / 4-10 |
| South Korea | $6.99 / 4-8 | / |
| Japan | $6.99 / 5-9 | / |
| Hong Kong | $6.99 / 3-6 | / |
| Others* | / | $15.99 / 5-15 |
* Others including Alaska, Hawaii, Puerto Rico, New Zealand, Mexico, Ireland, Finland, Vietnam and other countries and regions. We charge a $15.99 flat shipping rate for express shipping.
* For European customers, express shipping is only available in the following countries: Germany, France, Italy, Spain, the Netherlands, Austria, and Poland.
Estimated Arrival Time To You = Order Processing Time + Shipping Time
Exceptions
Kindly note that we cannot ship to P.O. boxes, APO/FPO/DPO addresses in Europe and non-continental Europe (islands and territories affiliated with the aforementioned European countries) because our carrier can't ensure safe delivery to those addresses and there's nothing worse than a lost package.
Customs Duties
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Order Address Error
Please contact customer service immediately to change your address before shipment. Once the items are shipped, the address cannot be changed.
30 Days Return Guarantee
What’s Noveify’s Return/Exchange Policy?
- Returns must be received in new condition, unused, unworn, unwashed. Otherwise, returns will be subject to refusal. Swimwear, underwear and other private products are not retunrnable.
- Noveify is not liable for problems under the following: Wrong size or color picked; Customer‘s subjective factors and just dislikes the item. Return shipping fees and the shipping fees from Noveify to customer are at customer's own expense.
- We are liable for problems under the following: Wrong size and color shipped; Worn or majoy color difference.
- We do not accept returned package without notifying us upfront.
- We do not accept packages returned using COD service.
- Don't return the package to the shipping address on shipping label, we cannot receive the package. If so, we cann't make any refund.
How should I make a return?
1.Email return request→2.Request approved→3.Receive return address→4.Customer send shipping info after return→5.Returned package received→6.Release refund
- Submitting return request by dropping an email.
- Our customer service will communicate with you in the email, please pay attention to the reply. (Usually will reply within one working day)
- Please return through your local post office to avoid tax when it arrives in our country.
- Please send us tracking info after you return, which is quite important. Without return info, there will be no refund.
- Refund will be released within 5 working days after we received the package.
How should I make an exchange?
- Return package first, as steps above.
- Resend will be arranged once we get return info.
Contact us
Email us at: hello@noveify.com
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